At upgradeullc.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept your return of unused or defective merchandise within 30 days of purchase.
To initiate a return, please contact our customer service team at [email protected] to obtain a Return Authorization (RA) number. Please include your order number, the reason for the return, and whether you would like a replacement or a refund.
Returned merchandise must be in its original condition and packaging, including all accessories, manuals, and tags. Please securely pack the item(s) to be returned in the original shipping box, or a sturdy alternative, and include the RA number on the outside of the box.
Once we receive and inspect the returned merchandise, we will process your refund or replacement within 5-7 business days. Refunds will be issued to the original payment method.
How can customers return the products?
Contact us via email at [email protected] and we will direct you from there.
Restocking fee: No restocking fee.
How much will customers pay for return shipping for defective products? No cost.
For customer remorse: No cost.
Please note that the customer is responsible for all return shipping costs unless the item received is defective or was shipped in error.
If you have any questions or concerns about our return policy, please contact us at [email protected]